Sustaining IT Value for the Organization Essays

Sustaining IT Value for the Organization Essays Sustaining IT Value for the Organization Essay Sustaining IT Value for the Organization Essay Leadership Principles Principle No. 1 Set the azimuth for the organization. Continuously communicate the company’s mission, vision and values. The leader is expected to remind the employees the company’s core objective so that they can be motivated to counter the competition in the environment. IT is constantly improving and innovation is widely being experienced in the competitive environment so to stay ahead of the game, the leader is supposed to relate the company’s goals and ensure that the IT technology developed is bent towards the goals and company values (Tapscott Caston,1993). Principle No. 2 Listen to your teammates. Never pass up an opportunity to keep your mouth shut. Leaders in the organization should encourage dialogue through horizontal and vertical information so that they can evaluate IT suggestions effectively. Feedback concerning the realized impact of the technology to the organization is necessary to develop strategies to either improve it or maintain its current form. The leader should not impose strategies, measure on the workforce, and disregard their opinions. Teamwork increases the output because of less tension and conflicts. IT Leadership philosophy IT leadership needs objective assessment of the entire IT portfolios of the company. This is important because it allows for effective project planning with reduced costs and risks. The leader is able to pre-determine the best way forward in the company to improve it and counter losses. According to Van (2001), a leader must also evaluate the amount of money spent on IT to control the type of IT investments and ensure that they are aligned to the company’s long-term goals. Making the most appropriate choice concerning the options of IT investments provides a condition of reliability and compatibility of the technology and the business activities of the company. Finally, the leader should accurate in planning and taking action on the proposed IT projects.

Macon Bolling Allen, the First African-American Licensed Attorney

Macon Bolling Allen, the First African-American Licensed Attorney Macon Bolling Allen was not only the first African-American licensed to practice law in the United States, he was also the first to hold a judicial post. Allen was born A. Macon Bolling in 1816 in Indiana. As a free African-American, Allen learned to read and write. As a young adult, he gained employment as a schoolteacher. Allen Becomes an Attorney During the 1840s, Allen moved to Portland, Maine. Although it is unclear why Allen moved to Maine, historians believe it may have been because it was a free state. While in Portland, he changed his name to Macon Bolling Allen. Employed by General Samuel Fessenden- an abolitionist and lawyer- Allen worked as a clerk and studied law. Fessenden encouraged Allen to pursue a license to practice law because anyone could be admitted to the Maine Bar association if they were considered to have good character. However, Allen was initially rejected because he was not considered a citizen because he was African-American. However, Allen then decided to take the bar examination to bypass his lack of citizenship. On July 3, 1844, Allen passed the exam and became licensed to practice law. Yet, despite earning the right to practice law, Allen was unable to find much work as an attorney for two reasons: many whites were not willing to hire a black attorney and there were very few African-Americans living in Maine. By 1845, Allen moved to Boston. Allen opened an office with Robert Morris Sr. Their office became the first African-American law office in the United States. Although Allen was able to make a modest income in Boston, racism and discrimination were still presentpreventing him from being successful. As a result, Allen took an exam to become a Justice of the Peace for Middlesex County in Massachusetts. As a result, Allen became the first African-American to hold a judicial position in the United States. Allen decided to relocate to Charleston following the Civil War. Once settled, Allen opened a law office with two other African-American attorneysWilliam J. Whipper and Robert Brown. The passing of the fifteenth amendment inspired Allen to become involved in politics and he became active in the Republican Party. By 1873, Allen was appointed a judge on the Inferior Court of Charleston. The following year, he was elected as a probate judge for Charleston County in South Carolina. Following the Reconstruction period in the south, Allen relocated to Washington D.C. and worked as a lawyer for the Land and Improvement Association. Abolition Movement After becoming licensed to practice law in Boston, Allen caught the attention of abolitionists such as William Lloyd Garrison. Allen attended an anti-slavery meeting in Boston. Most notably, he attended the anti-slavery convention in May 1846. At the convention, a petition was passed around in opposition to involvement in the Mexican War. However, Allen did not sign the petition, arguing that he was supposed to defend the United States Constitution. This argument was made public in a letter written by Allen that was published in the Liberator. However, Allen ended his letter arguing that he still adamantly opposed enslavement. Marriage and Family Life Very little is known about Allens family in Indiana. However, once moving to Boston, Allen met and married his wife, Hannah. The couple had five sonsJohn, born in 1852; Edward, born in 1856; Charles, born in 1861; Arthur, born in 1868 and Macon B. Jr., born in 1872. According to United States Census records, all of Allens sons worked as schoolteachers. Allens Death Allen died on October 10, 1894, in Washington D.C. He was survived by his wife and one son.

There is no place in a modern constitution for prerogative powers Essay

There is no place in a modern constitution for prerogative powers. They have received no democratic seal of approval, Their amenability to judicial review is - Essay Example In other words, the Constitution does not operate usually in abnormal times, and both the existence of a "wartime" constitution and the potential for "constitutional dictatorship" follow from that relevant fact. In spite of sporadic rhetoric, in contrast to statutes and decisions, very little has really changed in two centuries from the way presidents have invariably acted during a dire emergency. In answering Lincoln's question, raised in 1861, constitutional democracy can be very strong to keep up its own existence without undermining the liberties of the people it has been formed to protect. But the nation's political leadership must be so liable and at the same time be willing to stick to constitutional constraints. Saying that, let me now spell out the content and issues that follow for discussion: 1) the president must possess emergency powers capable of operating in abnormal times; 2) prerogative powers innately belong to the president in his capacity as political head of the nation and definitive guardian of the Constitution; 3) the Bush administration is making many of the same mistakes in its war on terror as the Johnson and Nixon administrations made with regard to the earlier Vietnam misadventure; 4) Congress, while salvaging its capacity to work out real legislative supervision over the presidential use of war powers in 1973-76, finds itself reluctant or unable to say no to the President since September 11, 2001; 5) legislation enacted since the terrorist attack in New York and anywhere else has engorged not only the President's ability to take the nation into war but has revolutionized the whole concept of separation of powers/checks and balances; and 6) emergency/prerogative power mu st be used in a terrible emergency only, and when the initial emergency situation comes to an end so should the unregulated use of outstanding presidential power. In Federalist No. 23, Alexander Hamilton, writing about the idea of crisis government and the need for indeterminate power in the national government, announced that the war powers "should exist without restraint, because it is impossible to anticipate or define the degree and variety of national emergencies, and the correspondent extent and variety of the means which may be indispensable to please them." (4) The period of civil war permanently transformed our understanding of the war powers. Lincoln's imaginative combining of the commander-in-chief, take care, and executive power clauses into a notion of presidential war power independent of legislative authority--where ends justified means--laid to rest the earlier, limited meaning of commander-in-chief. Lincoln's assertion of this independent, virtually unlimited war power, held together by Locke's "prerogative" theory, (5) was legitimized and sanctioned by the Supreme Court within two years. (6) This transformation set the stage for the modern presidential office, applied the notion of constitutional dictatorship in the United States, and began the development of the "wartime" constitution. Earlier in the development of the Republic, generally that period from Abraham Lincoln to Franklin Roosevelt, presidents would act illegally and then depend upon Congress to ratify their actions after the

Cinematography in Bollywood and Hollywood Research Paper

Cinematography in Bollywood and Hollywood - Research Paper Example The research is aimed at comparing the cinematography techniques in Bollywood and Hollywood. The research will compare the various shooting methods used in the two film industries, especially in regards to the similarities and differences. This research is aimed at discovering the effect of the cinematography techniques on the final product of the film industry, which in turn provides the justification for the stiff competition in the industries. It is evident that the cinematography techniques used in film production goes a long way in affecting the culture of the final consumer. Quantitative research has indicated that culture in many countries is usually affected by the depictions in the movies, and this qualitative research will emphasize the effect of the cinematography techniques on the movie itself. Research Design As already stated, this research is a quantitative study that aims to compare the cinematography techniques of Bollywood and Hollywood. This comparative study will compare the techniques used by film directors to depict their movies, and thus affect the audience. The qualitative research design methodology that will be used is historical research design. In this process, two historical movies, one each from the Bollywood and Hollywood film production industry will be analyzed. As already stated, the research problem is the difference between the movies produced in Hollywood and those produced in Bollywood. The research will rely on inductive and logical reasoning to determine the differences between the two movie productions. After the identification of the research problem, the next step is the collection and evaluation of primary source data. The source data in this case will be the two movies being analyzed for the differences in cinematography styles. Scope and Sample The scope of research usually identified the areas that the researcher is trying to study and the expected conclusions, analyses and results. In this case, the broad research scope for this study is to find the differences and similarities between the two movie industries mentioned above. This research will focus on the cinematography styles used in the two industries, which will be a representative of the whole industry. As already stated in the research proposal, the research will focus on the following questions that will set out the scope of the paper. 1) What are the preferred shooting methods and techniques in Hollywood? 2) What are the preferred shooting and techniques in the Bollywood film Industry? 3) What are the effects of the shooting techniques and methods on the final products of the Bollywood films and Hollywood films? As already mentioned, the sample that will be used in this research is a cross-section of movies and films from the two movie industries. The movies will each be analyzed in terms of their cinematographic techniques and the effects of the techniques on the final product. Research Instruments Qualitative research based on hi storical or past events or procedures is usually evaluated differently from other kinds of research. As already stated, the two movies that will be analyzed will be analyzed in terms of their cinematography techniques. This means that the movies will be analyzed using inductive and logical reasoning. Since the research is historical, the two main techniques that will be used are external and internal criticism. This means that

Body language Essay Example for Free

Body language Essay Gestures- an example of an gesture would be a thumbs up to refer to well done. I tried to use hand gesture to help the women to understand what I was saying.  Body language body language is a broad term for forms of communication using body movements or gestures instead of, or in addition to, sounds, verbal language, or other forms of communication. It forms part of the category of paralanguage, which describes all forms of human communication that are not verbal language. This includes the most subtle of movements that many people are not aware of, including winking and slight movement of the eyebrows. I tried to adapt to Egan theory of SOLER by leaning forward to show that I was interested. Listening- if we are not talking we are listening to what others are saying and trying to understand there views our body language can tell if we are listening to a persons whenever any body was talking I would lean forward to shows that I am interested. Because it was an group interactions I had to give other people the chance to talk and t get their opinion across  * Expression- facial expression can send very complex message that can be read easily. I tried to use a good facial expression to make her feel comfortable and welcomed. Eye contact Eye contact is the event when two people look at each others eyes at the same time. I kept good eye contact with her to show that I was actually listening and with the other members of the group  One 2 one seven year old boy  Verbal-  Tone /Pitch its not just what we say, but the way we say it. If we were to talk very fast in a loud voice with a fixed voice tone,  people may think that we are angry and shouting. I did not shout at the seven year old boy and I talk out a tone and pitch in which he could hear clearly. Slangs and jargons- I did not use slang in my dialect. This is because slang is mostly associated with teenagers and also he may not understand what I was saying  Pace the pace is the speed in which I talk. I can talk fast and I can talk slow. Because he is a kid I had to talk slow so that she can understand  Non verbal  Gestures- an example of an gesture would be a thumbs up to refer to well done. I tried to use hand gesture to help the boy to understand what I was saying and also used hand gesture when I had to take the boy to the toilet I had to hold his hands. Body language -. This includes the most subtle of movements that many people are not aware of, including winking and slight movement of the eyebrows. I tried to adapt to Egan theory of SOLER by leaning forward to show that I was interested. I did not stand over him Listening- if we are not talking we are listening to what others are saying and trying to understand there views our body language can tell if we are listening to a persons whenever any body was talking I would lean forward to shows that I am interested. Because it was an group interactions I had to give other people the chance to talk and t get their opinion across. Expression- facial expression can send very complex message that can be read easily. I tried to use a good facial expression to make him feel comfortable and welcomed by smiling a lot.  Eye contact Eye contact is the event when two people look at each others eyes at the same time. I kept good eye contact with him to show that I was actually listening to him.  The care value base is very important. The care value base is used widely in the field of health , social care and early years. The care value base is used to describe a set of principles that were thought to be relevant to the health and social care practitioners. The care value base can be used as an ethnical guide to decision making and practice in health, social care and early years setting. The care value base is used to be certain that care works or practitioners are not discriminating, being unkind, or providing poor care for their patients or service users The care value base covers five main areas:  1. Promoting anti-discriminatory practice  2. Maintaining confidentiality  3. Promoting and supporting individuals rights and respect  4. Acknowledging individuals personal beliefs and identities  5. Promoting effective communication  The care value base can form part of a code of conduct, or a professional code of ethics for anyone working in a caring profession. The car value base has become more important due to the fact the country has become more and more multicultural and ethnically diverse. Also there more people with disability. Laws have been passed which prohibit discrimination on the grounds of race, religion, gender, sexual orientation, age, disability etc. is therefore vital that people do not feel discriminated against when they are using care services.

Fahrenheit 451 - A Structured and Censored World :: Fahrenheit 451 Essays

Fahrenheit 451 - A Structured and Censored World Ray Bradbury's Fahrenheit 451 forces us to envision a world that is so structured and censored fireman exist not to fight fires, for all buildings are fireproof, but instead to burn books. Fahrenheit 451 is a horrific account of what could happen in an all too close future when society carries "political correctness" to its extreme. One of the primary characters that one meets in Fahrenheit 451 is a young girl named Clarrise has been raised to live the way things once were, in a time where people had true freedom Because of Clarrise's view of life she is branded as anti-social by her teachers and an outcast by her fellow classmates. Clarrise becomes acquainted with another main character named Guy Montag. Montag is a fireman who deep inside does not want to live a life without having to think. Montag's inner thoughts become more and more a part of him as the book progresses. Montag eventually becomes a freedom fighter of sorts when he joins a group of people who illegally hide and re ad books. Montag's wife Mildred on the other hand prefers not to have to think, but rather to allow others to think for her to simply say "yes I agree." Mildred is the epitome of laziness. The most complex of all the characters is the fire chief Beatty. Beatty is a man who once was educated but has now turned his back on education and works to destroy it. Beatty knows what is in books but chooses not to care, not to do anything but help the destruction of books. The loss of the characters freedom to read and to think was not an act that was forced on the people but, embraced by the people. The people loved the idea of not having to think anymore. The desire to confront issues was gradually lost by the people. Since the desire the desire to confront issues was lost people stopped doing anything that was so called "politically incorrect" so as to affend no one. After a while not confronting issues became so natural that anyone who did was considered odd and a threat.

Environmental Laws of Bangladesh

The current issue and full text archive of this journal is available at www. emeraldinsight. com/0959-6119. htm IJCHM 18,4 Hotels’ environmental management systems (ISO 14001): creative ? nancing strategy Wilco W. Chan and Kenny Ho School of Hotel and Tourism Management, Hong Kong Polytechnic University, Hung Hom, Hong Kong Abstract Purpose – Environmental concerns have been increasing in the travel industry. However, most hotels are unwilling to develop an international environmental management system (EMS) probably due to a lack of resources and knowledge.In order to encourage more organizations to take part in the EMS, three cases adopting international EMS are investigated to ascertain the ways to support the formation of EMS. Based on their experience, hoteliers are encouraged to team up with green members to apply for research funding for the investigation and implementation of EMS. Also, â€Å"energy performance contracting† methods to ? nance environmenta l improvement projects in hotels were also discussed.Design/methodology/approach – A single case study approach was adopted to illustrate the differences in the resources mobilization for setting EMS in these three hotels. A search of documentary evidence and interviews with hotel staff was the main instrument for data collection. Findings – The Shangri-la Hotel used its own resources to set up its EMS and strategically used its developed template for other hotels in the group to follow. The other two hotels, Nikko and Grandstanford, adopted a creative and â€Å"non-balance sheet† approach to mobilize resources for the formation of EMS.Both hotels have recourse to external resources including a university’s engineering department, hotel management school, green bodies, government funds and trade associations to develop and implement the EMS. The study further identi? ed energy performance contracting as another promising ? nancing tool for the implementat ion of the energy-related part of the EMS. Research limitations/implications – The representative and general nature of the ? ndings are limited to large hotels in metropolitan areas, as the three case hotels are located in the metropolis of Hong Kong.Practical implications – The ? ndings provide informative details on how to secure external resources to set up internationally recognized environmental management systems and the safe way for hotel operators to trial use energy-saving facilities. Originality/value – This study provides indications and details on some creative ? nancing techniques for setting up EMS in hotels. These ? nancial strategies are the ? rst of their kind in print and can serve as a useful reference for hotels to develop international EMS. Keywords Environmental management, Hotels, Financing Paper type Case study 302International Journal of Contemporary Hospitality Management Vol. 18 No. 4, 2006 pp. 302-316 q Emerald Group Publishing Limit ed 0959-6119 DOI 10. 1108/09596110610665311 Introduction Many efforts on environmental protection work in hotels in the 1990s were a continuation of some long-standing environmental concerns such as energy Support for the author from Mr Tamiyasu Okawa and Mr Jean-Marie Leclercq, the present general manager and ex-general manager of The Hotel Nikko Hongkong is gratefully acknowledged. The author would also like to thank The Hong Kong Hotel Association for the help in providing valuable information. onservation, sewage discharge, air and noise pollution that occurred over the past few decades (Stipanuk, 1996). Coupled with this development have been the growing concerns for a â€Å"green† hotel in the eyes of customers. A study indicated that 75 percent of interviewed customers claimed that they were environmentally-minded consumers and would choose hotels which showed concern for the environment (Feiertag, 1994). Also, Cook et al. (1992) pointed out that business in the travel industry was required to adapt to new environmental realities and to implement environmental policies and strategies.In 1995, a comprehensive environmental action checklist and action development guide for small and medium-sized hotels was jointly published by international hotel and environmental associations (International Hotel and Restaurant Association, 1995). This publication provided hotels with more detailed information to launch environmental management systems (EMS). Under these circumstances, EMS, as across the world, has recently become more recognized in the hotel industry. Almost all hotels have implemented their in-house EMS with varying degrees of intensity.Kirk’s survey found that the most signi? cant bene? t of environmental management was the improvement in public image and better relationships with the local community (Kirk, 1995). However, many hoteliers with written environmental policies saw the greatest bene? t in ? nancial management performance. Thu s, to implement the EMS, the ? rst step is to have a clear environmental policy, objectives, targets and good planning. To further enhance effectiveness, hoteliers should always monitor and review the system after the implementation.However, due to resource limitations, many hotels’ environmental efforts pause after they have taken some environmental actions such as implementation of water saving campaign, installation of energy-ef? cient lighting, reuse of waste paper and other initiatives. Recent ISO 14000 series provides an effective guideline on the content of EMS, auditing, environmental performance evaluation and so on, as shown in the appendix. Among them, ISO 14001 documents all essential elements in the EMS as shown in Table I. Most importantly, a successful EMS requires a lot of resources, including manpower, cost and time for planning (Sayre, 1996).The costs arising from the implementation of ISO 14001 include those associated with initial set-up, maintenance and i mprovement (Chin et al. , 1998). The cost of initial set-up refers to all costs associated with the provision of hardware and software facilities, plus tools for establishing the system in compliance with the ISO 14000 EMS standards. Speci? cally this category of cost involves the purchase of monitoring and measuring equipment, documentation processing and storage equipment/accessories, hiring specialist environmental assistance, initial staff training, computer software as well as staff recruitment.Added to the cost pool is the ? nancing of maintenance and improvements. This category of expenditure refers to the costs of maintaining and continually improving the EMS in the company so that optimum environmental performance can be achieved with the changing environmental conditions and requirements. It also includes the costs associated with ongoing staff training, environment equipment replacement and upgrading, periodic environmental auditing and third-party certi? cation and so fo rth. Environmental management systems 303 IJCHM 18,4 1. 2. 2. 1 2. 2 2. 3 2. 4 3. 3. 1 3. 2 3. 3. 4 3. 5 3. 6 3. 7 4. 4. 1 4. 2 4. 3 4. 4 5. Environmental policy Planning Environmental aspects Legal and other requirements Objectives and targets Environmental management program(s) Implementation and operation Structure and responsibility Training, awareness and competence Communication Environmental management system documentation Document control Operational control Emergency preparedness and response Checking and corrective action Monitoring and measurement Non-conformance and corrective and preventive action Records Environmental management system audit Management review 04 Table I. ISO 14001 environmental management system elementsSource: Fredericks and McCallum (1998) In addition, EMS certi? cation costs at least HK$100,000 (about US$13,000) should also be budgeted (Anon, 1996). The cost is paid to the certifying body, which would examine whether the hotel has ful? lled all the necessary conditions of international EMS standard ISO 14001. However, most organizations lack the knowledge, experience and expertise required to develop an EMS and many are unable or unwilling to commit the required staff and ? ancial resources to undertake this development (Chapman, 1997). Earlier studies also found that lodging customers in the US are not willing to pay extra to support environmental policies (Watkins, 1994; Jaffe, 1993). However, some hotels launched pilot schemes to encourage guests to contribute to local environmental schemes (Green, 1995). Though new international EMS standard ISO 14001 certi? cates in Hong Kong have recently been obtained by several hotels, the progress on industry-wide adoption is still slow. The phenomenon is not just con? ned to Hong Kong.Pryce (2001) highlighted, according to a Pricewaterhouse Coopers’ report, that only 40 percent of large hotel groups surveyed in Europe had a formal EMS and only one was externally veri? ed. Pryc e (2001) further quoted the results of a survey of small and medium-sized hotels in three UK countries and pointed out that none of these hotels had implemented a formal EMS. Thus, it is valuable to understand how environmental pioneers in the hotel sector, Shangri-la, Nikko and Grandstanford set up their EMS under resource constraints. Especially after the Asian ? ancial crisis, 9/11 event and SARS, the resources available to the hotel sector appear to be less than before. Therefore, the principal objective of the study is to identify and analyze the ways that these hotels mobilize resources to establish EMS up to ISO 14001, especially any creative and non-conventional ? nancing (that is neither debt or equity issues, nor borrowing or requesting funds from the hotel owners). Methodology The approach adopted in the study is close to action research, using case studies that aim to explore the rich background of the cases.As the purpose of this study is to explore the variations in en vironmental management systems and its associated ? nancing measures, the study adopted a non-traditional case selection criterion. Decisions are based on which case studies provide the most fruitful data for the research question (Doyle, 2003) or provide the most â€Å"opportunity to learn† (Stake, 2000). In addition, the investigating topic is new and falls into the â€Å"timing in the early stages of the ? eld†, studies of individual cases are particularly suitable (Eisenstadt, 1991).These single cases have been used to offer vivid, powerful and penetrative descriptions of events, relationships, and ways of working that are not captured by existing theories (Cunningham, 1997; Crane, 1998; Dyer and Wilkins, 1991). To analyze these cases strategically, a descriptive framework consisting of search of documentary evidence and interviews with hotel staff of the hotels studied was developed to organize case studies. The documentation encompasses hotel EMS manual, universi ty’s published reports, fund application documents, periodicals, and hotel reports.The total number of interviewees is 14 including one owner representative, two general managers, one resident manager, three chief engineers, four green managers or quality assurance managers and three departmental head’s assistants. Shangri-la case The island Shangri-la hotel is a ? ve-star hotel located at the top of a large shopping complex near Central Hong Kong, and with 565 rooms and seven catering outlets. In September 1996, it started the process of developing an EMS and soon became the ? rst hotel in Asia to obtain ISO 14001 certi? ation. Its prompt development of EMS up to international standards is based on its existing â€Å"best practice† in each department. The EMS brings signi? cant bene? ts – reputation and competitive edge – to the hotel and these bene? ts have always outweighed the cost (Tsai et al. , 2003). In general, the funding sources of most l arge business are mainly derived from equity and debt issues. For Shangri-la’s environment management system, it most likely came from internal resources of the group (Tan, 2004).A further investigation of the group’s annual reports indicate that, apart from funds originating from regular income, the group issued convertible bonds with the total principal amount of US$258 million with interest at the rate of 2. 875 percent per annum. This implies that ? nancing for environmental works should not just be limited to equity ? nancing, reserve and income fund. Funds available from debt ? nancing can also be considered as an alternative. The successful ISO 14001 certi? cation in Hong Kong’s Island Shangri-la hotel provides a model for the groups’ other hotels to set up environmental management systems and its certi? ation. An environmental management manual was also developed to address the immediate and long-term environmental impact of hotel Environmental ma nagement systems 305 IJCHM 18,4 306 operations. In addition, an environmental consultant was hired to inspect hotels to ensure not merely that the EMS is being maintained but that continual environmental improvement is achieved by setting new environmental goals (Shangri-la Hotels Group, 2005). Therefore, Shangri-la’s certi? cation in Hong Kong can be regard as a pilot practice and reusable resource for further development of EMS in the group’s other hotels that do not have a proper EMS.Nikko’s case Hotel Nikko Hongkong (Nikko) is a member of Nikko Hotels International, with headquarter in Tokyo, Japan. The hotel continues the tradition of Japanese hospitality, which is renowned throughout the world. Opened in April 1988, Hotel Nikko Hongkong is a ? ve-star deluxe hotel in Hong Kong, with 462 rooms. The hotel is located at Tsim Sha Tsui East overlooking Victoria Harbour in Hong Kong. Environmental protection has always been at the heart of the philosophy of Nikk o. Even as early as 1992, the hotel was pushing for environmental improvements by implementing energy and water conservation practices throughout the hotel.As soon as the green practices on water and energy were on track, the hotel started looking for ways to minimize waste production (Hotel Nikko Hongkong, 1999). Over the past years, the management and staff of Nikko have continued through different stages of improvement on the environment. Nikko is the leader in implementing EMS in the Hong Kong hotel industry. The environmental management system (based on the ISO 14001 standard) of Nikko was set up in April 1999 (Hotel Nikko Hongkong, 1999). However, before Nikko’s completion of EMS implementation, Nikko did face many dif? culties and had spent tremendous efforts on environmental protection.Among these, resources and ? nancial support are the main concerns in launching an EMS campaign. Operating budgets may not allow hoteliers the extravagance of calling in expert consulta nts to set up the environmental system. While operating budgets were tight, Nikko from 1992 sought help from community bodies such as academic institutions and government departments (Department of Building Services Engineering and Hotel Nikko Hongkong, 1996). Partnership with community bodies Over the past years, Nikko developed a cohesive partnership with outside bodies in implementing its EMS.The collaborating partners of Nikko are categorized as four types. These include educational establishments, green bodies, government’s departments as well as the industry council. Collaboration with community bodies is one way to reduce costs of research and enables hotels to acquire funds for ongoing environmental work. Figure 1 shows the relationship between Nikko and its partners, plus the contribution of these partners in supporting Nikko’s environmental endeavors. Nikko has gained support and recognition from partners such as the Hong Kong Hotel Association (HKHA), govern ment’sIndustry Department (ID), Friends of the Earth and other environmentally-friendly enterprises. With the help of those partners, Nikko has successfully solved resource-oriented problems in launching the hotel’s environmental activities and eventually obtained the ISO 14001 certi? cate. Environmental management systems 307 Figure 1. Relationship in partnership of Hotel Nikko Hongkong Educational establishments The major educational partner of Nikko is the Department of Building Services Engineering of The Hong Kong Polytechnic University.Table II shows various projects or publications conducted by the educational department in improving many aspects of Nikko’s EMS. As can be seen from Table II, most of the student-assisted research focused on evaluating the performance of environmental improvement that required a signi? cant resource. The ex-GM said that collaboration with universities was a program of mutual bene? ts. On the side of universities, students m ight have on-site working opportunity provided by Nikko whilst professors might use Nikko as a test case. For Nikko, the hotelier might save a huge amount of research costs, as most of the research work is unpaid.Besides, the University’s School of Hotel and Tourism Management and Hong Kong University of Science and Technology’s (HKUST) Institute for Environmental Studies also lend their effort in supporting the hotel’s environmental pursuits. The former assisted in the compilation of the energy and water conservation guide and the IJCHM 18,4 Student research project 1998-2000 308 Publications 1996 and 1998 Table II. Joint projects collaborated by Nikko and the Department of Building Services Engineering of the Hong Kong Polytechnic University 1. Indoor air quality study 2.Review of building labeling scheme – checking compliance with energy ef? ciency codes 3. Parameter setting for boiler and chiller data log – calibration of equipment 4. Air ? ow balance and distribution in hotel food and beverage outlets 5. Indoor air quality survey 6. Opportunities for energy ef? cient lighting retro? t 7. Study of power factor and distribution losses 1. Keeping Hong Kong’s Hotel Industry Competitive into the Twenty-? rst Century – Environmental Management Systems for Hotels. With overall objective helping the Hong Kong hotel industry to be more competitive and pro? able and, at the same time, reduce adverse environmental impacts 2. A Guide to Energy and Water Conservation in Hotels. Aimed to contribute to reduce energy and water consumption in all hotels, contributing to their pro? tability whilst helping to protect the environment for future generations. Based on a number of energy and water conservation projects carried out in hotel buildings in Hong Kong, but particularly the extensive range of projects at Hotel Nikko Hongkong Source: Hotel Nikko Hongkong (1999) latter was involved in bidding for a HK$1 million fund (arou nd US$130,000) for developing an EMS template for hotels.As such, the hotel’s environmental performance and operating ef? ciency would increase. This partnership creates a win-win situation. Environmental-supporting parties Nikko has set up a cohesive partnership with parties endorsing environment conservation. Friends of the Earth Association supports Nikko’s efforts in saving energy and improving environmental performance. The parties provided Nikko with the latest environmental information related to the hotel industry and shared their professional ideas or recommendations with Nikko. In this way, Nikko saved costs in information collection and expert consultancy.Furthermore, the environmental-supporting groups usually give recognition to environmental-friendly businesses, including Nikko, with outstanding performance. The award is not merely a simple recognition of effort in environment conservation, but also adds to their reputation and can become a strong stimulu s to push environmental conscious visitors choosing Nikko. Government departments In 1997, Nikko received the Energy Ef? cient Building Award 1997 from the Planning, Environment and Lands Bureau. In 1998, Nikko further joined with other partners and successfully obtained HK$1 million from the Industry Support Fund of the IndustryDepartment for a project entitled â€Å"Keeping Hong Kong’s hotel industry competitive into the twenty-? rst century – environmental management systems for hotels†. The project aimed to develop an EMS template for the local hotel sector. Apart from awards and funds, cohesive linkage with governments and bureaus also enable Nikko to have up-to-date environment-related legislation data more easily, and express its ideas more directly to government of? cials. Industry councils Hotel Nikko plays an active role in sharing experiences and participating in projects proposed by the local hotel association, the Hong Kong Hotel Association (HKHA). In return, Nikko receives relevant environmental information from other member hotels of the association. The association also assisted Nikko by assigning its Environmental Committee to take up an advisory role in the above-mentioned EMS template development. In addition, the association also helped in translating the Guide to Energy and Water Conservation in Hotels developed by Nikko into Chinese by introducing Zhengzhou Holiday Inn and Zhengzhou Crowne Plaza to aid the translation. Nikko’s endeavor and effort was further recognized by international industry councils.In 1995, the International Hotels and Restaurants Association granted Nikko the award â€Å"Corporate Green Hotelier of the Year 1995†. The award further identi? es Nikko as a successful leader in the global green hotel movement. Inter-continental Grand Stanford Grand Stanford is a waterfront ? ve-star hotel located in Tsim Sha Tsui East. It has 579 rooms and four food and beverage outlets. The hotel was managed by Holiday Inn in the 1980s and by the owner’s management company in the 1990s.The resources available to the development of ISO 14001 EMS in Inter-continental Grand Stanford mainly include Nikko’s experience, the government funded scheme of hotel environmental system, and university’s assistance (Chan, 2005). Thanks to Nikko generous sharing of ISO 14001 certi? cation experience and the data required for setting up an EMS, Grand Stanford’s senior management embarked on the development of EMS under ISO 14001 version in the early 2000s. Besides Nikko’s experience, Grand Stanford also bene? ts substantially from the government funded scheme bout the environmental assessment of the hotel buildings. The scheme includes the development of a number of environmental assessment manuals for different phases of hotels – project, new building and existing building. In addition, Grand Stanford also acted like Nikko in the past by co-operating wi th nearby university to conduct a number of measurements for environmental performance indicators. Apart from these external resources, Grand Stanford also progressively employed internal funds to install energy-saving facilities including heat pumps for the hot water system and solar-control ? m for windows.Implications Based on the investigation of these three cases, the study summarized the similarities and differences in their approaches. As shown in Table III, all these hotels have strong partnerships with green bodies and have been involved in sharing experience with trade association, other hotels and government. Two hotels were also found to have strong collaboration with a university’s engineering department and hotel school. The Environmental management systems 309 IJCHM 18,4 Collaborate with university’s: 1.Engineering department 2. Hotel school Nikko ? ? ? ? ? Shangri-la Grand Stanford ? ? 310 Partnership with environmental supporting parties Written suppor t to apply: 1. Government fund 2. Private fund Free EMS template Sharing experience from: 1. Trade association 2. Other hotels 3. Of? cial department Internal reserve or debt issue ? ? ? ? Table III. Similarities and differences in approaches ? ? ? ? ? ? ? ? ? ? ? former provides technical expertise and the latter provide operational knowledge in the environmental projects in hotels.In terms of monetary investment, one hotel placed a large amount on formation of EMS while the other purchased a number of energy saving facilities. In fact, the project funds secured by Nikko represent a small part of the funds available in the community. Further research indicated that there are other sources of funds available for quality environmental projects, as shown in Table IV. However if one wants to successfully secure the funds, a good and meaningful proposal for application of funds is required.This implies an experienced proposal writer and a team of related experts is a pre-requisite. Agai n, this type of caliber is not easily available in hotels. Thus, collaboration with educational institutes in writing up the proposal may enhance the likelihood of success. Energy performance contracting Besides applications for public or private funding for hotel’s environmental work, energy performance contracting can be considered as another alternative to ? nance environmental improvement.Performance contracting is a unique arrangement where contractors usually assume responsibility for purchasing and installing the equipment, as well as maintenance throughout the contract. Only when the installed equipment actually reduces expenses does the contractor get paid. This allows the hotel owners to make necessary improvements while investing very little money up front. Meanwhile, it is also a risk-sharing relationship between the host and the contractor that is sometimes called as the Energy Service Company (ESCO) (Woodruff and Turner, 1998).ESCO is a company that provides bot h the technical expertise to reduce energy costs and the ? nance for energy ef? ciency investments. In the UK, performance contracting is called contract energy management (The Chartered Institution of Building Services Engineers, 1991). In fact, the name is relatively new, but some of the companies in the industry have been in business for over 20 years. Name of environmental fund USa Richard King Mellon Foundation John D. and Catherine T. MacArthur Foundation The Pew Charitable Trusts The Ford Foundation W. K. Kellogg Foundation The Andrew W.Mellon Foundation Environment Wales The Environmental Action Fund The Environmental Know How Fund The Environmental Protection Research Program Environmental Conservation Fund and Woo Wheelock Green Fund Innovation and Technology Fund: Innovation and Technology Support Program Innovation and Technology Fund: University-Industry Collaboration Program Innovation and Technology Fund: General Support Fund Sustainable Development Fund Competitive E armarked Research Grant (CERG) University Internal Fund Departmental Research Fund in University National Natural Science Foundation (NSFC)Environmental management systems 311 Europeb Hong Kongc Source: a Stein (1993); b Forrester and Casson (1998); c www. itf. gov. hk/Default. asp Table IV. Fund available for quality environmental project According to Hansen and Weisman (1998), performance contracting is now poised on the threshold of even greater opportunities to work with government, utilities, institutions and commercial establishments. In the mid-late 1990s, performance contracting received more attention in the US.For example, the US federal government has used performance contracting to upgrade facilities, even when budgets were being dramatically cut. In essence, they â€Å"sold† some of their future energy savings to an ESCO (Woodruff and Turner, 1998). In the case of Canada, trade associations urged government to fund the set up of ESCO, as there was little prospect for setting up private sector ? rms in the short-term (Association of Energy Engineers, 1998). In Hong Kong, a research report also found that most interviewees considered that performance contracting for energy conservation may be suitable in the future (Chan, 1999).The key elements of applying performance contracting suggested by the interviewees were â€Å"management commitment, government support, technical and human factors†. Conclusions Environmental management systems are well-recognized in the hotel industry across the world. Unfortunately, many hoteliers are unable or unwilling to implement the system due to resources constraints. However, two cases studied reveal that resources for the formation of internationally recognized EMS 14001 can be drawn outside the balance sheet (that is equity and liabilities).In the mid-1990s, two professors’ suggestions that sound environmental management can reduce costs also occurred to IJCHM 18,4 312 Kirk (1995) who subseque ntly advised the hotel business to start with easy-to-achieve and low cost environmental projects. Moderate and high investment projects can be scheduled later when hoteliers had con? dence in and established bene? ts from earlier environmental actions (Iwanowski and Rushmore, 1994; Kirk, 1995). This approach is particularly suitable to hotels with tight resources or when the hotel sector experiences a business downturn.Nevertheless, hoteliers may learn from successful cases, particularly Nikko, and collaborate with various â€Å"green† partners – universities, government, trade associations and green bodies – to work on more complex environmental matters. Speci? cally, hotels can team up with these green members to apply for research funding for the investigation and implementation of EMS. This practice, in turn, accelerates the speed of environmental actions. Apart from EMS with ISO certi? cation, Green Globe 21 also offers a certi? cation to travel-related or ganizations that wished to demonstrate their commitment to environmental improvement.The Green Globe program provides travel and tourism companies with a framework for achieving year on year improvement in environmental performance (Rodgers, 2002). The framework contains ? ve sections, including environmental policy, regulatory framework, environmental performance; EMS as well as requirements for stakeholder consultation and communication. Other-related certi? ed programs may include Australia’s International Ecotourism Standard, Americas’ Sustainable Tourism Certi? cation Network and Europe’s Voluntary Initiatives for Sustainability in Tourism (Hammond, 2004).Similarly, obtaining these certi? cations also requires a signi? cant amount of resources and effort. The ? nancial tools – mainly collaboration between hotel and external parties including universities, governments, trade associations and green bodies – ascertained in these case studies can thus be applied when any organization plans to pursue these programs. Other than green certi? cation granted by ISO and Green Globe, the voluntary environment assessment scheme for hotels (Hong Kong Hotels Association, 2000) also receives a considerable amount of technical resources and research expertise.The scheme sets a scoring scheme in two areas. One is to consider actions by the hotels in endeavoring to reduce environmental impacts through more effective management and maintenance practice. The other is to assess the building facilities performance by referring to indoor environmental performance criteria, local codes of good practice and benchmarked energy and water consumption. As such, hotel’s collaboration with university staff in conducting research and applying for research funds as manifested in the studied cases may provide valuable and enormous assistance to attain a good scoring result.The lesson learnt from these cases reveal that trade association’s p articipation in environmental work cannot be neglected. The association in these cases not merely promoted the green activities by presenting environmental awards and organizing seminars but for instance also coordinated with enthusiastic hotels by arranging transport to ship all discarded bottles for recycling. Most importantly, the association also assisted in writing endorsement letters to apply for funds for creating a template for hotels to develop EMS according to ISO requirements.Thus, the association indeed provides a catalyst function to advance the function of EMS in the industry. Embedded in these supportive activities are enormous time and resources. On the other hand, the government also played an important role in the industry’s green environment, not just by creating environmental funds to assist the business. In fact, the government of? cials have always shared their experience on environmental work with the practitioners. In order to keep updating their envir onmental technology knowledge, the of? ials regularly liaise with manufacturers, professors and their colleagues in the environmental protection department as well as the engineering department. Without their endeavor in environmental improvement, the pace of environmental movement would de? nitely slow down. In the late 1990s, a survey conducted by the United Nations and the International Hotel Association identi? ed a lack of training resource as the major concern when introducing environmental matters in hotel management curricula.The French Ministry of Spatial Planning and Environment together with some hotels have sponsored the production of teaching tools for environmental issues in hospitality curricula (United Nations Environmental Program, 2001). The Hong Kong and French government’s funding in these two cases further indicate the importance of government support in pursuit of sustainable tourism by the industry. In fact, besides funding, the government of? cials hav e always shared their experience on environmental work with practitioners and listen to environmental problems encountered by practitioners. This two-way communication also implies a signi? ant amount of time devoted by both parties. Thus, government’s active participation may hasten the pace of environmental change. Other than the above-mentioned stakeholders in the hotel industry’s pursuit of sustainable tourism development, green groups are also another major contributor. They often complement the university’s environmental research, and green groups have also conducted some environmental research which may, to a certain extent, be applicable to the hotel environment. For instance, Friends of the Earth has investigated disappearing timber in tropical rain forests in relation to buildings.

Patellar Vs Hamstring Tendon Grafts Health And Social Care Essay

Long rubric: Bone-Patellar Tendon-Bone Grafts are a More Efficient Surgical Technique than Hamstringing Tendon Grafts in ACL Reconstruction Surgery Abstraction The paper compares the consequences of multiple published articles about the advantages and disadvantages between bone-patellar tendon-bone transplants and hamstring tendon transplants for the Reconstruction of the anterior cruciate ligament ( ACL ) . There is much difference on which surgical technique is the best pick. Biau, Tournoux, Katashian, Schranz, and Nizard ( 2006 ) suggest that bone-patellar tendon-bone transplants are still preferred because it offers better stableness over hamstring tendon transplants which have lower morbidity or complications after surgery. Research by Poolam, Farrokhyar, and Bhandari ( 2007 ) found grounds that agrees with Biau et Al. ( 2006 ) that hamstring tendon transplants consequence in decreased morbidity but showed consequences that weakens the grounds that bone-patellar tendon-bone transplants provide better stableness. However, many restrictions for this research subject exist. Some factors include sawboness with more expertness in one of the two techniques, grade of articulatio genus flexure, tenseness applied to the transplant at clip of arrested development, bone to cram versus sinew to cram healing, and rehabilitation. The quality and efficaciousness of each of the tests may be subjective so it is hard to come to a unequivocal decision. This paper will merely show and compare the findings of each of the research articles. The ACL is a really of import ligament which helps link the castanetss of the articulatio genus articulation and is the most often injured ligament of the articulatio genus ( Andrade, Cohen, Picarro, & A ; Silva, 2002 ) . The ACL provides stableness for the articulatio genus and decreases force per unit area on the articulatio genus articulation. It limits anterior interlingual rendition of the shinbone on a fixed thighbone. It besides limits rotational motions of the articulatio genus. A tear to the ACL consequences from pulling of this ligament normally due to a sudden halt and distortion of the articulatio genus or a force to the anterior articulatio genus ( Anderson, Hall, & A ; Martin, 2005 ) . The ligament can be torn partly or wholly. Normally surgery is required to mend a lacerate ACL. There are a figure of techniques to make so but the two most used techniques are the bone-patellar tendon-bone autoplasty, which use the in-between tierce of the patientaa‚Â ¬a„?s patellar sinew, and the hamstring sinew autoplasty, which uses portion of the patientaa‚Â ¬a„?s semitendinosus or gracilis sinew. It is debatable as to which technique yields the best consequences in concern with healing and chronic complications. Research by Aglietti, Giron, Buzzi, Biddau, & A ; Sasso ( 2004 ) was in favour of utilizing the patellar sinew for surgery and found that there was a tendency toward better stableness in the bone-patellar tendon-bone group became significant. A higher rate of articulatio genus instability in the hamstring sinew group was attributed to inadequate transplant arrested development. The patients that had the transplant fixed with a spiked washer and a cortical prison guard had stableness comparable with that of the bone-patellar tendon-bone group. Despite these differences, the consequences concluded that when accurate and proved surgical and rehabilitation techniques are used, both bone-patellar tendon-bone autoplasties and hamstring autoplasties are tantamount options for ACL Reconstruction. Although, with bone-patellar tendon-bone autoplasties, hurting with kneeling and reduced sensitiveness in the anterior articulatio genus was reported. Besides, there was a higher prevalence of femor al tunnel widening with hamstring tendon autoplasties. Harmonizing to Biau et Al. ( 2006 ) bone-patella-bone autoplasties are presently popular becauseAA they are thought to give a higher per centum of articulatio genus stableness with a higher rate of return to pre-injury athleticss. The most common ailment of this process is anterior articulatio genus hurting when kneeling. The consequences showed that hamstring tendon transplants typically have a faster recovery and less articulatio genuss pain with kneeling but may see a lessening in hamstring strength. An article by Andrade et Al. ( 2002 ) which favored bone-patellar tendon-bone autoplasties found that quadriceps strength was ever worse than the uninvolved leg. Thigh perimeter and hamstrings: quadriceps ratio and were besides well lower on the involved leg, 60 % , when compared to the uninvolved leg, 90 % . This damage was attributed to the usage of the patellar sinew for the surgical process because it causes harm and failing in the extensor mechanism of the articulatio genus. Feller, Siebold, & A ; Webster ( 2004 ) suggest that some writers believe ACL Reconstruction utilizing hamstring tendon autoplasties are non every bit good as bone-patellar tendon-bone autoplasties, while still others suggest that hamstring tendon autoplasties are preferred. However, their research found that both methods of ACL Reconstruction give satisfactory consequences but hamstring tendon autoplasties are associated with fewer symptoms, a greater return to pre-injury degree of activity, and higher quality of life tonss. Research by Poolman et Al. ( 2007 ) concluded by sensitiveness analysis that hamstring tendon autoplasties cut down anterior articulatio genus hurting and have lower morbidity. This decision is besides supported by Biau et Al. ( 2006 ) which found that patients who received hamstring sinew autoplasties reported fewer anterior articulatio genus symptoms and extensor failing than patients with a bone-patellar tendon-bone autoplasty. Zelle et Al. ( 2006 ) confirmed through the usage of corpses that ACL Reconstruction utilizing hamstring tendon autoplasties provide better anterior stableness than bone-patellar tendon-bone transplants. The research seems to demo that in the bulk of the instances, utilizing hamstring tendon autoplasties in ACL Reconstruction surgery may be a more efficient surgical technique than bone-patellar tendon-bone autoplasties in some instances. Although the research has been done, bone-patellar tendon-bone autoplasties are the more popular and often used process. Some believe in biological advantages like mending from sinew to cram in hamstring tendon autoplasties takes longer to mend than bone to cram in bone-patellar tendon-bone autoplasties ( Aglietti et al. , 2004 ) . Another ground may be because hamstring tendon autoplasties are a newer technique and the sawbones is more comfy and has more experience with other techniques. A successful recovery depends on more than which surgical process was used. Complications can happen and non every surgery has the same consequences as the following. Even though much of the research tends to be nonreversible, it is hard to do an accurate determination on which process is more efficient in footings of stableness and morbidity, particularly with so many different variables to see. Aglietti et Al. ( 2004 ) stated that it is non possible to clearly demo that one transplant is better than the other. The pick of the transplant should be made on the patientaa‚Â ¬a„?s penchants and on the surgical technique in which the sawbones is skilled. It is more likely that the quality of surgical technique, transplant arrested development, and rehabilitation are more of import than the transplant pick in ACL Reconstruction.

buy custom Nonverbal Communication in Business essay

buy custom Nonverbal Communication in Business essay Nonverbal communication involves the use of any part of the body to communicate with other individuals. The capacity to understand and apply nonverbal cues in a business can be utilized by businessmen to make their business more successful. Often, the nonverbal signals or communication usually exhibits the real feelings of an individual more accurately than the verbal words. Use of nonverbal cues in a business can have a strong impact on any communication within a business. For example, a sales person might fail to attract a potential customer to a product due to failure to make proper eye contact, poor body posture,inappropriate dressing style and unconvincing explanations. Nonverbal communication between an employee and a manager can significantly influence the assessment of job applicants by the manager. A manager can decide on a job candidate simply, by the way they sit in their lobby, their outfit and accessories, space usage, attentiveness, eye contact, facial expressions and even confirm that opinion when they walk across the room and shake their hand. A manager wants to observe nonverbal hints that tell you about the persons mind-set, viewpoint, interests, and approach. They speak louder than the verbal communication during the interview procedure. Another instance of non-verbal communication occurs between a customer and an employee. For instance, an employee who sells a company product without even establishing eye contact with customer does not gain the trust of that customer. The customer will tend to think that there is something that you are hiding from them. Thus, a gesture, as simple as establishing eye contact, giving a warm smile, sett ing a small conversation distance and welcoming body posture can sweep the customer off their feet. A frowning employee will scare the customer away. Finally, the tone, rate, and volume of a speaker's voice can convey different meanings, as can sounds like laughing, throat clearing, or humming. The customer wants to find you interesting to talk to, and they should also feel like you are interested in them. All these non-verbal elements, when incorporated ito communication will lead to attentiveness, hence thriving communication. Satisfied customers will come back to you, simply because the initial communication encounter between you was successful. Nonverbal communication can be useful, especially in activities like market research as it is used to determine the feelings of customers towards a product. This is because in a research, a manager can identify the real feelings of a test group by observing their nonverbal behavior like body language, facial expressions and eye contact which might contradict the verbal statements given. Nonverbal cues, especially in senior business executives determine how customers will view their business. They have to present themselves as a presentable package that includes complete information on their products and business operations, respectable mode of dressing, and adequate use of gestural behaviors that show sincerity, honesty and trustworthiness. Nonverbal communication plays a leading role of facilitating relationships within a business. Businesses have two major sectors, which are management and employees. Theresearches carried out in the past came to the conclusion that direct eye contact accompanied by a relaxed facial expression increased perception of power except in the case of coercive power. Considering that understanding of nonverbal processes can increase the success of a business success, it is important to use appropriate nonverbal cues.One of these nonverbal cues is in person communication, which provides immediate feedback allowing the business person to improve his or her approach to meet the needs of each encounter. Nonverbal communication like in person conversation usually leads to the establishment of an understanding. Having an understanding is crucial in establishing good business relations with customers and colleagues.It helps in understanding and acceptance of the other person.Some behaviors such as a smile, a relaxed open stance and maintained eye contact can help in establishing a personal relationship. First impressions can affect a business deal.Thus, a persson who exudes confidence has a better chance of creating a rapport and trust with business associates.Ability to signal confidence and trustworthiness from others is a positive aspect of knowledge of nonverbal communication. Customers usually seek to find some nonverbal gestures from a sales person who is marketing products to them. A sales person who through the nonverbal cues seems trustworthy will attract the attention of the customer unlike a sales person who seems confused and unkempt. In the same way, a customer reads the nonverbal signals of a sales person. A sales person should as well have the ability to read the customers nonverbal signals. By maintaining eye contact with the customer a sales person might be able to tell when a customer is showing real interest in a product through such things as flinching of an eye, widening of an eye, etc. Unflinching eye contact is moreover, a sign of frankness. Besides, a salesperson should also greet a customer warmly and with a firm handshake to instill confidence. A crucial link exists between nonverbal communication and success of a business, and nonverbal communication should therefore, not be ignored. Nonverbal communication can increase the persuasion powers while removing communication errors with customers. Nonverbal cues can also improve relationships between the different levels of workers, thus transforming the business environment to a more productive one.Additionally, nonverbal communication can serve in a unique manner where the business itself is used to form an opinion about its image. Benefits of knowledge of nonverbal communication in a business setting are unlimited.Therefore, a business needs to train all its employees on nonverbal communication.Such as training would complete the package that includes such things as knowledge of the business operations, employability and charisma, which are skills that are needed in a business person. In conclusion, effective communication is based on skills, which can be learnt. This means that communication skills can be improved in a business environment. Buy custom Nonverbal Communication in Business essay

Use Elegant Variation in Your Resumé

Use Elegant Variation in Your Resumà © Use Elegant Variation in Your Resumà © Use Elegant Variation in Your Resumà © By Guest Author This is a guest post by Debra Wheatman. If you want to write for Daily Writing Tips check the guidelines here. W. Fowler coined the term â€Å"elegant variation† to denote the unnecessary use of synonyms to denote a single thing.   One of his examples was a newspaper excerpt in which the writer referred to the same person, the King of England, as Emperor, His Majesty, and the Monarch.   Fowler’s objection to this kind of â€Å"elegant variation† was that â€Å"the effect is to set readers wondering what the significance of the change is, only to conclude that there is none.† When it comes to drafting a strong resumà ©, elegant variation is not only acceptable, but desirable. Your resumà © is a marketing document. The product being marketed is you. The death knell of any marketing campaign is boredom. Boring products don’t sell. If your resumà © comes across as uninteresting, so do you: you probably won’t get put in the short pile; you probably won’t get interviews, and someone with a more exciting resumà © will get the job. Many resumà ©s use the same verbs and phrases over and over again. You can use â€Å"elegant variation† to engage the reader with the use of compelling, absorbing, engrossing, gripping, riveting, and fascinating action verbs and descriptive words. Here are some examples of â€Å"elegant variation† in action – Why say â€Å"led† when you can claim to have spearheaded, propelled, pioneered, orchestrated, officiated, optimized, instituted, inspired, headed, governed, enacted, directed, crafted, controlled, championed, built, or supervised. Why say you â€Å"developed† something when you can use cultivated, advanced, evolved, fostered, amplified, promoted, expanded, actualized, refined, augmented, enriched, extended, magnified, or strengthened. Why â€Å"handle† something when you can address, advance, alter, apply, centralize, compile, conduct, construct, coordinate, determine, execute, exhibit, formalize, govern, oversee, or establish it. Obviously, these words cannot and should not be substituted without understanding context and nuance. It behooves you to spend the time to find alternates whenever possible. There are numerous tools that can help your resume be more stimulating. I have a dog-eared and coffee-stained copy of Roget’s International Thesaurus. This book was a gift from my father when I was in college and is still without a doubt, the most useful resource for writing – period. When I am writing for clients, including business documents, resumà ©s, and cover letters, I keep this book very close by to help me identify synonyms to avoid repeating the same words over and over. The Internet is a wonderful source of new words to use in your career documents. Some examples that I use regularly are dictionary.com and visualthesaurus.com. Job descriptions can provide a plethora of phrases and key words that you should review. Part of what draws the attention of a hiring manager is the use of key words that are related to the job vacancy. It is very easy to identify positions online; review the roles in connection with your rà ©sumà © so you can create some compelling content as you draft your document. Employ some creativity when creating your focused, succinct, cogent, inspirational, targeted, exceptionally results-focused rà ©sumà ©. (How’s that for a few adjectives?) Entice your reader with a taste – not the plate of what you have to offer! Debra Wheatman is a human capital management strategist and the founder of Careers Done Write, a career services firm. Debra is also the Career Doctor, a career advice blog for business leaders and executives. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Business Writing category, check our popular posts, or choose a related post below:Comma After i.e. and e.g.75 Idioms and Expressions That Include â€Å"Break†Sentence Adverbs

Joint ventures within the energy sector Essay Example | Topics and Well Written Essays - 2500 words

Joint ventures within the energy sector - Essay Example A combined force of Shell and Aramco strengthens the venture’s competitiveness. For instance, Saudi owns oil reserves, but lacks the ability to exploit them (Johnson, 2011). Therefore, this influences the government of Saudi to strike a deal with Shell. The state of Saudi has efficiently exploited the oil resource, while the investor gains some profit. The energy sector takes different forms, this report will primarily focus on oil and gas as sources of energy. Apart from that, market factors in the petroleum sector contribute significantly to the well-being of an economy. Therefore, key stakeholders in this micro-economy continue to effect and affect the industry (Johnson, 2011). The primary players include National Oil Companies, International Oil Companies, and petroleum organizations. Therefore, when these parties’ work in harmony, petroleum players realize an increase in the efficiency of oil production. However, economic factors such as demand, supply, and industrial regulations influence the pricing and distribution of petroleum products. Consequently, competition among stakeholders increases since oil is a rare commodity. Motive enterprise is a joint venture between Shell (an IOC) and Saudi Aramco (an NOC). Both of the shareholders own equal shares of the company. The company has its headquarters in Houston Texas. In 2004, the company posted a fiscal net profit of 24 billion dollars. Motiva owns and operates three oil refineries in the United States. Important to say, the expansion of Port Arthur refinery increased its capacity to 600000 meters cubic per day (Stevenson, 2011). Subsequently, Port Arthur refinery became the largest in North America and the fifth largest in the globe. Motiva produces diesel, petrol and petroleum liquid gasses and other crude oil products. United states are the fundamental customers of the company’s products. Joint ventures between national and international firms can be realized through